They advertise this hotel as a 5 star.. but there ...

They advertise this hotel as a 5 star.. but there is no way in the universe that I would consider this place top of the line. When we were checking in they gave us a cocktail and a cold cloth to clean ourselves up, which was a nice touch. The girl at the desk said she had an amazing upgrade for us that walked straight out to the pool. Obviously we got excited and accepted the new room.
When we got there it was quite literally in the back corner of the dark basement, in the bowels of the hotel. (Room 056) The walls were crumbling and the room was very dark, dirty and dingy. It's a room that I would think is the very last resort if they overbooked the hotel. There was black mold on the ceiling and growing on the mirror.
We immediately switched rooms (Room 302) and were very pleased to see the difference. It's a nice comfortable room. King size bed, couch, desk, tv, the bathroom is quite nice. Not 5 star quality, but it works for a night or two. The sheets were very soft and the air conditioning works great.
Security here is high.. there is a metal detector to enter the hotel, so that gives some sense of safety.
I will say, the WiFi is terrible. You have to forget the network and reconnect every few minutes.
We can hear the ocean, but there is no view of it.
The pools are gorgeous and there are nice lounge chairs with cushions. It sounds like they organize pool games everyday, so that could be fun.
Breakfast was great. Lots to choose from with several different cuisines.
We can't wait to explore Kuta! This hotel is very close to all the action.