I took my CLA250 for servicing . I had called a co...

I took my CLA250 for servicing . I had called a couple of weeks before to schedule an appointment. I drop my car off and come back to work . I get a call from the servicing department saying that my car cannot be serviced because there is an outage of CLA/C class oil (Oil Change).I had talked to at least 4 of your representatives in the process.
- scheduling my appointment, gettting the confirmation call and 2 while checking my car in and none of them had the knowledge that my class vehicles were not being serviced.

I am getting constant emails for review on my service and experience which did not happen and i have not received a single email on the status of the outage.

This is not the kind of experience you hope to get from Mercedes. Very dissapointed.