Very disappointing. I reserved a "family friendly...

Very disappointing. I reserved a "family friendly " room, pool side.(one room is pool side the other room is parking lot side) The room was in horrible condition. (Dirty, Broken AC, light bulbs out, missing shelves in the shower, wet spots on the ceiling, drawers that would not close, missing cabinet doors, and less than acceptable customer service. ) i witnessed a worker arguing with a guest about an issue with their room, instead of trying to remedy the situation they kept blaming the customer for the issue. The water park was closed 90% of my stay due to weather conditions, but when we were able to get into the water areas it lacked the glory the website pictures showed. The arcade was very nice and the guest pool looked nice, but the entire hotel is loud. We will not be staying here again.