Hi there

Hi there

I am a bit mitigated regarding First Tutors, since I had a dozen requests in a year and only one ended up getting tuition with me.
I was very successful on another website previous years.
So I am questioning the contact system:
* do students understand/have read the rules? They were all asking for a meeting prior to my confirmation and prior to making sure we were good matches. Obviously they didn t want to pay before they knew the tutor was actually the right one for them.
* I suggest a pop up box to come up each time a student requests a tutor, reminding them of the procedure.
* NZD15 just to get the contact details of a tutor you re not sure is going to be your match is a lot of money. I suggest to decrease it to NZD5 to favour the attempt.
* it took me a while to understand the system myself. The boxes with Distance, Price, Subject,.. above availability are very small and I hadn t noticed them. I wonder whether my tuition leads had seen them as we kept asking each other questions. Would be best to place them in the text box, they could be ticked/filled up. Also my tuition leads and I couldn t have the conversation we needed in order to assess we were good matches because of constant censorship from First Tutors. This is totally unacceptable. If the system works well and is valued by clients, there s no need to censor and make it hell to use! To be honest, I am using your system at present because it is free and because I am starting tutoring in Gisborne. I should probably go back to the system I was using previous years in the city. I ve spent a number of hours on your website, in addition to the expectation/energy put into ongoing conversations with students. Another suggestion is to favour meaningful conversation between tutors and students. Why not try and offer a verbal conversation through your website, a Skype conversation type of thing, but without giving away contact details? Oh..before I forget.. I find it quite ridiculous to try and hide contact details at a time where one might be found on social media, on LinkedIn, etc.. Internet is an open platform, and no website can win against that. You re just making things difficult and unpleasant.

On the positive side, I like the Availability graph, very useful. I suppose clients are happy to get copies of degrees etc.. but that never was a worry for me working from the other website.

As a conclusion, I d like you to read all my conversations and you ll see what problems my leads and I had. The current one with Braidie shows she/he wants to meet to check my credentials, and whether I know how to envision her son s tuition. Fair enough. Obviously she/he does not want to pay ahead. Fair enough too I d say!

So please do review your system..such a hassle at present!

Thank you for reading me.

Pascale