Khadijah Anderson

Review of Lago del Pino

I called Lago on December 9th to book a room for m...

I called Lago on December 9th to book a room for my Husband's surprise birthday dinner, after speaking with an employee, by the name of Carter, I was assured that my booking was secure and they would prepare to host our party. On December 18th, the day before my scheduled event at their location, I called Lago to confirm they were expecting us. After speaking with Bridgette, another employee there, I had to give ALL of my event information to her again; apparently Carter didn't pass along the booking information. At the conclusion of our conversation, she told me "everything is good to go"! On the night of the scheduled dinner, this was a surprise dinner, I had my best friend locate Bridgette upon her arrival to Lago. Upon contact with Bridgette, she was informed that there was some sort of inside miscommunication and they were not prepared to host the party that had been scheduled TWICE! After getting the manger involved, they hurriedly got a room together, where another party was going on, just in time for me to arrive with my Husband. After getting inside and getting things started, we waiting 27 minutes just to receive water and another 16 minutes to get some menus. Our overall experience was very unpleasing, the service was terrible, and the food was even worse. It took nearly another 45 minutes to get our food. Half of our table didn't eat the food they ordered, especially the half cooked burgers. I will not be visiting this place anymore.

On the plus side, the atmosphere is acceptable.