Marwa Sherief

Review of The Porchester Centre

I love this place! I use the swimming pool only. B...

I love this place! I use the swimming pool only. But I see how good the gym is too. To me it has been perfectly convenient for the past 6 months of subscription and 2 months of pay as you go. Clean water, well taken care of, good space for changing, v clean and hygienic atmosphere. Professional staff, and good price too. Allowing to pay as you go makes it quite special. A plus that is not found in many places.
What triggered me to write this review is a situation that showed me how great the management and he culture is in Porchester Center.. when on a busy unusual day, a swimming lady got upset for an unknown reason and shouted at me!! I don't know her. She may have anger issues, or may be racist (I am dressed as a Muslim) or may be was just stressed. anyway she shouted and she was wrong. She insisted that I get off her way although I was swimming in the right direction and lane. When I apologized and left her, she kept shouting.
The staff reaction was amazing! Although I chose to ignore the lady's attitude and move on, they voluntarily handled the case. I saw the observer go to her and discuss. She also shouted at him!! Later the supervisor came and had a discussion with her. Then took her away. During that one of the staff came to me while I was swimming and he apologized and confirmed that I am right and she is wrong. And later on another staff member came again to me and explained the exact procedure that took place to finish it. Including that she tried to escalate. But the higher management took the right side. The second guy apologized again.
Really, although I didn't ask for that or complain.. it makes a HUGE difference to see how keen the management is, to do what's right. And to protect their clients, and to keep it a professional safe peaceful fun atmosphere. Chapeaux. Big THANKS. And keep it up!