The building and grounds are sunny and beautiful, ...

The building and grounds are sunny and beautiful, and the environment quite pleasant.
The reason for lacking one star is because of the lack of empathy shown by one of the social work staff to an elderly Spanish couple that needed far more help than the 3 minute conversation they received, leaving them very afraid of having to pay for their stay.
As a social worker myself, I was able to assist them, especially with the help of a wonderful finance office staff that took the proper time to explain everything and ease their fears.
Other than that, which I sense is an isolated incident, this facility is highly recommended.