Do you actually employ parcel delivery staff or ju...

Do you actually employ parcel delivery staff or just drivers? They're not qualified enough to read the names on the doorbell and they'll leave you without notice. They have the worst attitude of any other company (DHL, GLS). When I ask why they don't come to my door they say I need to come out and get my package, am just a driver !! There is also an elevator in the building! What do I do from now on? I ask the seller to send my packages with DHL or Hermes or GLS. I had enough.