Stefan Heinze

Review of Wolters Reisen GmbH

About TUI Wolters a holiday house on Lake Schwerin...

About TUI Wolters a holiday house on Lake Schwerin was booked. Because some of the inventory was extremely worn (mattresses completely worn, both armrests from the chair very badly pressed, kitchen equipment broken, corroded, dirty, ..) and a variety of other inconveniences (pictures can be seen at Holidaycheck and Wolters were sent).
After due to severe back pain (mind you with previous damage and therefore due respect!) And marginal hygienic conditions, the holiday had to be canceled, we have (as it must be) notified the landlord, who was not forced to find a solution. Instead, we were referred to Wolters. Wolters on the other hand referred to the landlord and back and back and ..
In order not to have to continue to give the ball and to pay attention to the health, we left after about half a week (booked was a week). Since then Wolters pushes us to the black Peter, because we would have to give the landlord the chance to repair. The fact that he said on the phone the previous evening that he did not know whether he would stop by the next day or not, Wolters is not interested in it.
As "compensation" we are offered only a 100 voucher, which we probably "redeem" at Wolters again.

With so much customer-friendliness, we absolutely have to advise against Wolters. As long as everything goes well, everything may be great. But when the holiday becomes a fiasco, Wolters prefers the money rather than satisfied customers who come back.