2Chezi

Review of California Deluxe Windows

TERRIBLE!! Worst experience ever! I had purchased ...

TERRIBLE!! Worst experience ever! I had purchased a custom French door from CDW for my living room at a home show. From the very beginning the entire experience has been horrendous. From Customer service that does not returns calls, installers arrived late and the install that was supposed to take 2-3 hours actually took closer to 5 hours, was all bad. After my slider was removed and I had a gaping hole in my living room, the installer realized they brought the wrong window. They installed the wrong customized door until they could replace the wrong windows, but not the door that was supposed to be customized? The rubber molding was sticking out all around the glass, terrible workmanship. The doors do not stay closed unless they are locked. The trim had extra glue on that had accumulated black dirt all stuck to it. The handles are not even.
If all this was not bad enough, a week later when they were scheduled to replace the windows I ordered, they called to cancel the appointment because they sent the wrong windows AGAIN!!
Not once, during this whole heinous process, did I even get a call from the company or even an apology. Very disappointed!