Buying a house is never stress free. It can be a l...

Buying a house is never stress free. It can be a lot less stressful if the lender you re working with keeps you in the loop and is transparent. Are we in a house? Yes. However, they were constantly losing paperwork. We had to resend thing up to 4 times. You d call, leave a message and there d be 2 day delay in response. Getting an email response was 3 to 4 days. Once we had a closing date, we were very excited. Ready to get into our home. We showed up at the attorneys office on time only to start playing phone tag between realtor, attorney and lender. We were told two different things by two different people that day. A manager (Chad) tried to delay it for another week (with us in the attorneys office) only for the processor (Kayla) to tell us it would be done. He was quite ugly with my wife at one point because we were questioning why things were delayed. Our appointment was at 100. We were at the attorneys office until after 600, but we finally closed. Lack of communication amongst 1st Signature employees is what I think the issue was that day. Regardless, when we buy again, we won t be using this company. It was nothing but stress from start to finish. The only reason I m giving it two stars instead of one is because there was a lady there that did everything in her power to get things done when she said it would be done and she s the one that got our closing finally pushed through. Kayla is her name. Other than that, piss poor experience.