Anders Larsson

Review of Schomp BMW

I bought an I3 here about 18 months back. Sales ex...

I bought an I3 here about 18 months back. Sales experience was good, but since then not so good.
First service appointment took longer than expected. I asked to check the state of the battery pack as it goes to warranty and replacement if capacity is below a certain % before so many years and miles. The rep answering me had no idea what I was talking about, pretended he had data on a regular car battery and told me it should last through the winter. I decided to not come back.
Second time was today and the only reason I went here is that I got new tires at a different place and the lug nut key was nowhere in the car. I got to Schomp and they had a master key, but not a key they could give me. Not a big deal.
First I was asked to schedule a service to take care of it, but stated I needed it done now. They wanted to sell me a new set of lock nuts, but I declined and and asked them to just remove the lock nuts and replace with regular lug nuts. $44 plus tax. Not that much and I appreciate the no labor cost. I told them they should reimburse or comp me due to the missing lug nut key. Service manager told me they have no proof of the lug nut key not being in the car when I bought it from them. I replied I had no reason to look for it until today so I am sure it was not there. Staff were friendly, but corporate culture of not trusting the customer makes me want to write a not so flattering review and make sure I will never do business with Schomp BMW ever again!