When I checked in, my room was not ready. I got th...

When I checked in, my room was not ready. I got there early so I expected that. They told me it would be ready before 4pm. I checked in again and still nothing. I had an event at 6 that I needed to prepare for and had to change for the event in the bathroom in the lobby because my room was still unavailable at 5:30pm. They told me they would call when it was available. Never received a call and when I finally made it back to the hotel at around 10pm, they gave me the key to the room. I walked up to the room and found that the door had been left propped open with the safety lock. I walked back to reception to ask about it, thinking maybe they gave me the wrong room. Security had to go check and informed me that housekeeping does this for the supervisor to go check. They had just left it open. I was nervous since I was traveling alone so I made sure everything was fine before locking myself in. My husband and I have been making an effort to book marroitts only since we became members, but this experience has soured me. Maybe it's a nice hotel when they aren't busy, but I was extremely inconvenienced and have not really enjoyed my stay.