S

Billing department hung up on me when she claimed ...

Billing department hung up on me when she claimed she was transferring me to a manager.

This is another billing issue. My procedure was performed at Harris Methodist where a radiologist from this group performed a needle biopsy. I am a self pay patient, so when I called to follow up on getting a self pay discount, the billing department told me that I was offered a 50% discount on payment at the point of service. The problem is that at no point was I informed of this during my visit. All scheduling was done by the hospital and they were only concerned that I pay Harris Methodist. Everyone along the way said I would receive my bill separately from the radiologist.

After 45 min on hold, the billing department told me repeatedly that there was no supervisor to speak with. After I made several attempts to figure out how to apply the appropriate discount, the rep said she would transfer me to a manager. At which she disconnected the line.

I am hoping that I can provide a positive update to this post if they will get back to me.

Comments:

No comments