I am a gamer and in my house that uses a lot of co...

I am a gamer and in my house that uses a lot of connection there is only me ...
This provider would be good if it weren't that I often call for ping problems and because the connection doesn't always arrive at full band, for example today I called for a ping problem (over 100) and they replied that it's all normal and which is probably my problem, so I downloaded an application (pingplotter) that shows me where the ping problem comes from and it was derived exactly from mix.telemar and it is not the first time it happens for this I am not very happy .. anyway for when the connection goes without problems .. it is good