Generally I love Shake Shack, but this particular ...

Generally I love Shake Shack, but this particular one has a disorganized kitchen. I waited 35 minutes for my food at lunchtime today, and saw multiple people who ordered after me get their food before me. Some people just left or asked for refunds at the register because they didn't feel like waiting any longer. I'm sure this place is fine during non peak hours, but I would not recommend going for lunch during the week.