After ordering my chair on the 29th of April 2020 ...

After ordering my chair on the 29th of April 2020 I was told the day before it was due to arrive that it was out of stock and offered a higher spec chair in its place. I agreed to this as long as they could honour the 5 day delivery time. 5 days came and went with no reply to my emails. 22 days after originally ordering the chair it turned up. Missing 5 of the 12 screws. I now have a half assembled chair I can do nothing with. Customer service had me on hold for 15 minutes before disconnecting me. Absolute joke of a company. Do not buy from them even if you are badly stuck. You won t get what you ordered and it will probably be missing parts. I d actually pay google to let me give them zero stars instead of 1