Jim Thurman

Review of The Ford Store San Leandro Lin...

Usually don't have an issue with the service that ...

Usually don't have an issue with the service that I have gotten at San Leandro Ford Store for general oil changes and the pre paid service plan. But not this time, My air conditioner was blowing hot air. Needed an oil change as well, brought it in and dropped it off as usual. Got a call saying the back brakes were bad and needed replacement. OK it has 80K miles at what price ?
The price they quoted choked me
And on top of that they discovered a leak but could not identify it could be oil or coolant. And the compressor for the AC unit was bad. Grand total out the door was more than an arm and leg.
Doing my due diligence called around and found a reputable shop that did the same work for $ 700.00 less
And even with my pre paid maintenance plan still got charged for wipers and air cleaner. Where is the Justice
They have lost a loyal customer for service and future car purchases.