Being an alumni, I loved studying on campus even t...

Being an alumni, I loved studying on campus even though I chose to chose a career in something completely different. However now that I am not longer a student and require the university to assist with an important life changing matter, I have to wait for days to hear back when I have stressed multiple times that this is a high priority matter. I asked for a replacement transcripts two months ago, and haven't received it till today.