Stephanie Herrin

Review of MGM Resorts International (Gol...

Really dissapointed. Stayed 2 nights and was trea...

Really dissapointed. Stayed 2 nights and was treated poorly on 4 different occasions. Also we had a dealer straight up cheat twice on our plays. In fact if they read this I hope they call me. I would love to tell them So they can find out who is making them look bad we only had maybe 3 people total to treat us the way guest are so supposed to be treated. One was a young fellow with dark hair in the small restaurant. One black lady who was there our first night where we got our cards. She was very nice the other was another young lady at the front desk who is from my area she was a young lady with long hair. Those were the only people who were very nice to us. We had problems at the front desk with one guy my husband had went to go get our bags and I was inside the room he was bringing up our bags and he couldn't remember our room # because it didn't have the #on the card. They acted like he was lying he had all our bags on him and our card to prove we were staying here they made me come down to the bottom floor just to prove he belonged in our room. Now it wouldn't have bother me so bad but my husband is disabled and so am I. He went to get the bags although he walks on a Cain himself and they had to give him so much grief and my husband is a heart patient so when they called me down in the wee hours of the morning just to prove he belonged in the room it made me panic. I thought something bad had happen. I had to get out of bed and go down there to get him because they refused to believe him. Also this black lady that was at the entrance of the casino was rude to me. After passing her several times during the night my husband ran some leftover food to our room so I was standing next to the wall waiting for him right there where the going to the entrance from the hotel room as soon as my husband came up we are walking back into the casino she asked to see my ID well I was ok with that but then she accused me of looking like I was drunk because of the way I had been leaning against the wall I looked at her and said I don't even drink and she said well I was wondering the way you were leaning against the wall. Excuse me I am disabled and do NOT LIKE TO BE ACCUSED OF SOMETHING I DIDNT DO. THESE PEOPLE ARE OUT OF CONTROL. I FELT LIKE AFTER SPENDING WHOLE LOT OF MONEY WE WERE TREATED WAY WRONG. I WISH I HAD PAYED ATTENTION THE FIRST NIGHT AND NOT HAVE SUFFERED THE SECOND. THIS WAS A HORRIBLE EXPERIENCE AND ITS WRONG ESPECIALLY WHEN YOU SPEND GOOD MONEY YOU EXPECT TO BE TREATED ATLEAST BETTER THAN THIS. IT USE TO BE ENJOYABLE TO COME HERE THIS IS BY FAR THE WORST EXPERIENCE I HAVE EVER HAD ANYWHERE.