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Review of Radisson Aruba Rsort, Casino a...

Fantastic place, absolutely gorgeous. Staff friend...

Fantastic place, absolutely gorgeous. Staff friendly, try to be accommodating.
Rooms nice, clean.
So why the 2 star rating? Well where to start.. technically, as a gold Hilton honors member, could have gotten an upgrade, but I purposely didn't -asked for ground floor accommodations, in person, on 3 separate occasions while visiting there, starting almost 10 weeks ahead of the stay. To my sad dismay, not only was the tower I asked for not available, ground floor certainly wasn't either.
So my 2 rooms were on the 2nd floor. No upgrade from that offered, as from there, does it make a difference? Well, yes.. could see the ocean if I was higher, since I had to get in the elevator anyway.
As I said, multiple visitor to the property, mainly before Hilton name change. Unfortunately, can't say I am a fan of the way Hilton has chosen to run this resort. An unbelievable restaurant right on the water, what a view! But can't be enjoyed for breakfast and dinner anymore because Hilton has chosen to only have it open for lunch. Bar by beach is similar closing by even 5pm some evening, with no live entertainment anymore. Drink prices have gone up by 40%, and happy hour might as well be a joke at $7.
So for a great view and price, highly recommend checking out the pier, has great ice cream place, and a restaurant called Bugaloe. Far better prices, did I mention on a pier...ocean view..full bar, entertainment.
You would think I had the staff at the Hilton, far from it. Bar staff and the restaurant are amazing. It's not their fault what management makes them do. Have known them all for years, wonderful hardworking people that go out of their way to do what they can for you. I will tip them, not Hilton.
As my last huge complaint, this will be my final stay here. I may visit the bar, but only to say hello.
Hard to believe maybe, but didn't complain much about the room situation, however, at checkout, ( 2 rooms, 1 week) asked to pay for some sort of pass for my 2 year old grandson and husband to use the pool for 3 extra days only, since he couldn't leave with his parents due to an ear infection, ( we were switching to a family home). Sofia, last name unknown by the front desk, but she is the only Sofia that apparently works there and is the pool and beach manager, couldn't bring herself to pull that off. That was in the past she said..
Guess so am I.
Aruba is beautiful and full of hotels, it's time for me to find another.

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