Jonathan Cruz

Review of Empire Today, LLC

I am writing this letter as support for my complai...

I am writing this letter as support for my complaint and dissatisfaction with the services and product I received from Empire Today carpeting. I reached out to Empire Today numerous times to let them know my carpet was fraying, loose, and some of the areas where they use sharp nails to secure the carpet to the floor were exposed and caused small injuries to my feet.
Before submitting my complaint for the above issues, I contacted Empire to let them know how terrible of a job the technicians did when installing my carpet. They came unprepared and were not able to complete all projects, and left a mess when finished installing my carpet.

I called Empire a few times around late 2018 December timeframe when I started to notice the carpet fraying, I was speaking with Steven Vecerina, he asked me to send photos and around late December 2018 I sent him photos. Empire schedule a time for carpet technicians to come and evaluate the carpet condition. I was shocked to hear from the installers that I had cheap carpet and that is what is expected from this type of carpet. That is the very opposite description I received from the sales person. I did not ask for high performance carpeting but I did ask for medium range quality carpet. I told Steven this and he said he would have a manager come by to further evaluate the condition of the carpet but no one came. On January 31, 2019 Steven wrote me back and asked ridiculous questions I feel was a way to lay fault on me and how I took care of the carpets. I knew then that they were not going to honor their warranty. The fact is that the area where the carpet was installed was either never used or rarely used. I use the office but the bedroom was not used until January 2019 that is when we moved downstairs and we did not get a dog until September 2018. The dog never had access to the downstairs living area. I wrote and called a few times since then and no one has returned my emails or calls. I believe they are trying to get out of their warranty they told me I would get with this purchase. Unprofessional and a scam!