I been ordering parts here for a few years, then I...

I been ordering parts here for a few years, then I ordered a few parts got one and the other got lost in the mail, so I contacted them and they told me they cant do nothing til 2 weeks from the delivery date, do not order parts that come usps, it will get lost order fedex. So I try to make a complaint with their corporate office and you cant via phone. If I need a part having to wait a mo th to get is ridiculous, I could have got it from china faster than that.