Nicki Hughes LaMonica

Review of Climate partners

I was pleasantly surprised when I spoke with a lov...

I was pleasantly surprised when I spoke with a lovely and articulate person on the phone. I explained my frustration with recent requests for service with other companies and was assured of their commitment to make me smile. She thoroughly looked through her list of technicians to assign the right person for our service call. I was scheduled for 11/2 between 9am and noon and was asked for my email address to confirm the appt.

I never got an email confirmation. My husband did receive a call the day before noting that they would arrive after 3.

At 5pm I called to inquire about the status of my pending appointment. I was told that I was on her list to call. The technician 'got behind with emergencies' and was currently 20 miles away and had 2 more appointments before he would get to me.

If all of these 'emergencies' happened throughout the course of the day, why was it that I never heard from them until I called at 5pm on a Saturday.

Thoroughly disappointed and still desperately searching for someone in this line of business who actually shows up when they say they will.