We parked at the Palazzo by mistake but out front...

We parked at the Palazzo by mistake but out front desk lady treated us like special guests. She checked us in, even though we were at the wrong tower. She was smiling (even under the mask), she gave us all the instructions to the rooms and she even suggested restaurants as we requested her. She was so nice, knowledgeable and helpful. We would love her to be recognized as an excellent employee. All the cleaning protocols were amazing, we felt very safe when watching the cleaning crew disinfecting machines, front desks, elevators, check in kiosks, etc. We went to Matteo's restaurant and had a blast. The food was amazing and the service was outstanding. As a nurse, I thank the Venetian for one free night, and for my birthday letter and gift card for drinks. We felt very special and we recommended this experience to all of our friends! Thank you so much!!!