So, we have been a fairly good customer over the l...

So, we have been a fairly good customer over the last 5 years. We recently purchased 6 UPS from the Pointe-Claire location. One of them was defective and I tried to bring it in to be replaced or refunded. Got the major run-around and a refusal to take it back. They told me it was a special order and would not replace it. When I threatened to never return, they told me to wait and they would try and do something about it. Lo and behold, after waiting for about 15 minutes, they brought me a new UPS, same model. I thought it was a special order...ummmmm. Then I opened the box and saw it was already opened, meaning it was either returned by someone else or a refurbished model they were trying to dump on me. So I have to say, it was nice knowing you but I will never shop at Microbytes and I would encourage you to really think about spending your money here. If you do, make sure you know about their in-store policies including their return policy. As for the owner of this location, this has to be the most pathetic attempt at customer service I have ever seen.