This was my second stay at Sundance, and I was exc...

This was my second stay at Sundance, and I was excited to return after the first. I wonder if something has changed in Sundance management. We rented two rooms, a Sundance Suite and a Mountain Suite for three nights The initial Mountain Suite provided was full of bugs, (weevils), including a dead weevil in the fold-out on the greying sheets which had been unused for a long time. (But we needed the fold-out.) Later I also learned from my daughter that there were also mouse droppings in the fold-out, but she didn't want her mother to go into complete freak-out so didn't say at the time. Housekeeping brought fresh sheets and they got through the night. (Another in the group in that room had a weevil crawling on her during the night.) In the morning they went on a bug killing spree, we reported it to the front desk and requested extra attention to cleaning of the room, and we went on a hike. Returning from the hike hours later, housekeeping had come and gone, and the weevils were still abundant and obvious. My daughter killed circa 40, piling them on the kitchen floor, but they were still abundant, crawling on the windows and sills, and we then noticed the wasps flying in the rafters. CLEARLY ZERO ATTENTION HAD BEEN PAID TO THE BUGS. We called the front desk again and was offered a choice of someone coming to spray, or moving. We moved. But the second room was also weevil infested, which was immediately visible. Finally, a third room, which was up to standard.

For clarity, here are my three chief complaints. Given the environment, it is understandable if a window or something is left open allowing the entrance of bugs in one unit. It is not understandable in two units. So someone is sloppy. Secondly, it is not understandable in a place like Sundance to request attention to something and then have it clearly ignored. Finally, it is not understandable to be offered the alternative of bug spray, requiring us to live with the spray smell and the dead bugs. The first and only offer should have been a clean room of equivalent or better size.

The surroundings were lovely as usual. The restaurant service, food quality, and wine lists were all fantastic. The rooms provided were like superficially nice hostels. If you want my future patronage, or good reference, it is going to take some attention to this review.

Don't let such a beautiful place founder.