I was charged for PC Matic. I did not reciece the ...

I was charged for PC Matic. I did not reciece the protection, or any protection at all for my PC that l paid for. When l called PC Matic, l could not talk to a human, l had to "send an e-mail" to them. My computer is not working properly, my e-mail is not working, hence my need for virus and other cleaning help (reason l bought this) so l cant even contact them....l AM TICKED!