Rishi J.

Review of Independent Jewellers

I feel like we walked in on a bad day, which by no...

I feel like we walked in on a bad day, which by no means is an excuse for this store. The staff ignored my fiance and I for the first ten minutes as we browsed the store, and then when they did acknowledge us they provided service like we were impeding on their personal time (it was an hour before closing, if it was fifteen minutes before closing, I'd be more understanding). This is one of the few times I have actually left the house during this global pandemic and it seemed Independent Jewellers business plan is to treat customers as if they are a waste of space. If that is your business plan, keep it up, your staff are nailing it.

I have never felt so worthless as a customer, I've had better customer service at McDonald's - those are the real MVPs as they make way less money than IJ staff and actually give a damn about the customer.