Stephen S

Review of Boise Hunter Homes

Our experience with BHH was a roller coaster ride....

Our experience with BHH was a roller coaster ride. On the sales side, their models are top notch and really do represent the final product that customers are expecting when touring their model homes. Our first interaction with BHH was through John Chandler. He helped us with everything from floor plan design to selling our existing homes in preparation for our new one. We had very specific things we were looking for in a home and John was very patient with us during that entire process. He helped us find a plan that met 80% of our requirements and then helped us modify the plan to achieve everything we wanted.

Since this was our first custom home, John walked us through many decisions that we could not have made without his expertise. Sometimes we didn t understand side-effects of decisions we were making with the plan at which time John would not hesitate to let us know when we were going down a path that was problematic. He recommended options we didn t even know we had and really made us feel confident in the decisions we were making.

After we committed to building, John was instrumental in helping us sell our two existing homes. He came out an evaluated each one of them which resulted in a checklist of things to do in order to get top dollar for each home. He even provided a list of contacts for people who could help us fix a few issues. His efforts led us to sell the first home for full ask in the first week and the second home for full ask on the first day. In both cases, he aggressively priced our homes in the upper price range (he even had a professional photographer shoot the home). Needless to say his efforts allowed us to put thousands of more dollars toward our new home.

The selection and build process with BHH was, to be completely honest, a bit sketchy. First off, selections is too restrictive. Jill is great to work with, but BHHs policy of only providing two days to select everything in your home is not enough time and there is not a lot of room for error down the road without being charged for it. This is an area where I hope BHH improves.

While I realize no home is built without some issues, our home was riddled with delays, that in my opinion, were mostly related to improper planning and lack of onsite supervision when work was being done. With so much time spent waiting for architects and designers to approve plans, it baffles me that we had major issues with such fundamental things like driveway grade. We had an RV garage added to our plan, but the grade of the driveway was so high that even the concrete guys refused to pour the concrete. The grade would have prevented us from putting anything into the RV garage because it was so steep. This was a huge issue that caused the existing foundation to be partially removed, redesigned, and lowered.

I won t go into how many side effects, delays, and floor plan changes this type of issue caused, but suffice it to say we almost walked away from the home. That s when John came in and provided a creative solution that didn t take away from what we originally wanted and actually gave us a mini-shop in the garage. BHH agreed with the plan changes recommended by John and bent over backwards trying to make it right by us. There were a lot of decisions that had to be reviewed and BHH was receptive to all of them. Many of those decisions added cost to the build which BHH absorbed. They also put Daniel Mace and Austin on our home while allowing us to have daily interaction with them to fix the communication issues.

In the end, we ended up getting our dream home and, in many ways, it turned out better than we expected. BHH surprised us by putting in a grand entrance to our home with retaining boulders and even paid to apply a finished concrete pattern up to the doorway. So while we had a lot of issues and delays with the build, BHH made it right and made us feel good about the final product. We enjoy the sky mesa community every day and feel lucky to live in such a quality home.

A big thank you to John, Daniel, and BHH!