We are currently sitting in the restaurant waiting...

We are currently sitting in the restaurant waiting for our tickets. We have been waiting for 20 minutes just to get our tickets to pay. Our server was nice, and he kept our drinks full, but the food was absolutely terrible. We were there for a bachelorette party. The woman of honor got a grilled chicken meal, but her chicken was burnt, her carrots were raw, and the rice was hard. Two if us ordered the macaroni and cheese, which was supposed to have ham, but has very little. Both dishes were also cold. I added chicken to mine but it was so burnt, it was like eating ash. It was also an extremely small piece of chicken, but it cost me an extra $5 to add. The total for my dish was $19.18 after tax, but it wasn't worth $5. We waited almost an hour for our food and it was terrible. In addition, our group, a small bachelorette party of only 7 people) were stuck in the corner on the upper level, surrounded by stacked chairs... not a very nice ambiance, especially considering we had a reservation. When we first seated, the server came straight away to ask for our drink orders, however we hadn't had a chance to look at the menu really yet. It was about 15 minutes before he came back for our drink and appetizer orders. Once we received our drinks and apps, it was nearly another 15 minutes before our food order was taken, then over half an hour wait for our food. We received refills on our water, but once we got food, the server never came back to take more drink orders. We each had only one alcoholic drink... for a bachelorette party. We would have ordered so much more and spent so much more money. After receiving our food, we did not see the server again until our food was finished, and by that time, we just asked for our tickets... again, taking more than 20 minutes to show up. The only highlight of our visit was our server's personality.