I have already emailed you several times. They had...

I have already emailed you several times. They had us an expensive holiday home in France mediated, which had a dirty pool, hornets in the house, as well as several other problems that our stay strongly restricted. Everything is documented and sent to you in emails.

So far, we have received almost no compensation for it and also we were also charged the cleaning twice. Thus, another 100 euros we have not received back despite multiple requests. This is not a way to deal with paying customers. Here is more to find an exception.

Thus, the one star is really earned.

Update Feb 2016: After all, the 100 euros that were paid twice were returned to this review. Thus 2 stars. The house has not gotten better.