Terrible. Called the hotel for a shuttle from the ...

Terrible. Called the hotel for a shuttle from the airport. I was asked if my luggage was physically in my hand. I told him that the baggage was just coming off the carousel. He told me that he couldn't book me a shuttle until I had my bag and to call back when I did. So less than five minutes later I called back. Then I was told to wait at the wrong shuttle pick up stand so I almost missed the shuttle. The driver was rude and didn't help me with my bag. The front desk clerk at tje hotel was really stressed out with the customer in front of me. When it was my turn he seemed upset and handed me my key and walked away. He didn't even say thank you or explain anything about the hotel, where my room was, Wi-Fi, restaurants etc. I've never been to Calgary or to the hotel so I just went online to figure it out. The room is nice, but very loud when people open and close their rooms in the hallways, there is no sound proofing, but the view is nice. Won't be staying here again, I'm sure Calgary has many more hotels with way better customer service. Really dissapointng.