Pavel Khmelnitski

Review of Suite 101

[Scam alert] Got charged for a max cleaning fee of...

[Scam alert] Got charged for a max cleaning fee of 250 CAD after returning the car with a bit of a dog hair (no smell or any damage to the car, of course).
There us no such fee in the agreement I was given there. Per website, they can charge UP TO 250 CAD for cleaning, but obviously in my case it's not reasonable at all to charge the max. It's a 30sec work with a vacuum, no more...
Worst customer service ever!
After having another issue with Avis in Toronto a week ago (we got charged for a full tank instead of just a couple if litres - it least they deleted the charge in the end) - we'll never rent a car from Avis again.
Update: after another phone call they said it will be around 50. The issue isn't money, but their rudeness.