Ali Abedini

Review of Marriott Courtyard and Residen...

Staying here was one of the worst experiences that...

Staying here was one of the worst experiences that I ve had so far and probably won t try Marriott again unless there is no other options. If it wasn t for their good breakfast and welcoming check-in for my late arrival I would ranked them one star.
The first night the heater wasn t working and it was freezing and cold air coming out of the vent while I set the temp at 82. I got cold that night. Next day I stopped by reception and told them to fix it but one of the staff (a guy with dark hair and beard ) told me to just turn on a key in the closet. I did that but it just shut down the heater. I came back again in the afternoon and asked them to fix it and finally they sent somebody they fixed it.
On the second day, I needed dry cleaning service and put my clothes in their bags and hung it outside on my room door handle at 8:30 AM. On the paper attached to the dry cleaning bag it says put your clothes before 9 AM and same day delivery . I stopped by the reception in evening around 7 PM and ask them if my clothes are ready. They checked the back room and told me unfortunately they are not ready yet but we will bring them to tomorrow morning at 8am. They didn't bring them until tomorrow evening and I had to Iron one of my dirty shirt for my morning meeting in the conference. I spent 50 bucks on dry cleaning for nothing.
On the third day, I had a very bad headache during the conference at Hilton and came back to my room to take a quick nap. Just seconds after I closed my eyes a crazy guy just literally jumped on my room windows and woke me up with even worse headach. That guy hanging on a rope was cleaning the glasses from outside.
The last day when I was checking out the same guy with beard didn't ask my how was my stay or do I need the receipt. Very impolite and unprofessional. My 3-night stay cost me $1500 which didn't worth even a penny.