Service department leaves a lot to be desired. Fir...

Service department leaves a lot to be desired. First time I took my Wrangler in for the Express Lane Oil & Filter Change. It took 2 hours to change the oil.

I was told only that they were very busy.

Second time I had an appointment scheduled for 11 am on a Tuesday morning. I dropped the Wrangler off Monday night.

Tuesday afternoon I hadn t heard anything, so I called. Was told they were busy and they couldn t get to it that day. That s why I had an appointment.

Wednesday afternoon still hadn t heard anything. Called, again told they were busy and couldn t get to it.

Thursday, a repeat of the previous two days.

Finally on Friday I received a call that they got around to looking at my Wrangler. Would have to order parts, might be done Monday or Tuesday.

I finally told Remi forget it, I ll pick it up as is.

Took it to Rose Automotive in Hamilton. Repairs were done within their specified time frame at a third of the cost of Jake Sweeney s quoted price.