Spectrum customer service is horrible. When I firs...

Spectrum customer service is horrible. When I first call to set up my service for internet, the customer service told me that I can set up internet + TV service to waive the installation fee and cancel the TV service within 30 days to get back that portion of charge. Of course, such sweet things didn't happen. After I went back and forth to cancel the TV service within 30 days hoping to get the TV service charge back, I was told that I have to cancel ALL SERVICE to be eligible for the money back guarantee. Basically they lied to me first to trick me to set up all service and change on me by saying "I don't know why the first customer service tell you that but you could have chosen not to go with it." Come on! If that's not an option at first, you SHOULD NOT LIE to your customer. Don't trust what their customer service says because it can vary agent by agent. I wish I had recorded everything when I was talking to them.