Aaron Legg

Review of All-Star Music

My 6 year anniversary and it was pretty much ruine...

My 6 year anniversary and it was pretty much ruined by the service here. Due to lack of communication from the staff we thought we were being charged $300 for the two nights we stayed on top of the $155 we had put down. Turns out if you put a downpayment with a debit card they will still charge you the full amount and then refund you what you have put down in the beginning. Javier at the front desk told me this could be fixed by removing the card, refunding the secondary full charge and to pay the remainder. Once that was done he said it would take about 48 hours for the $300 to be put back into my account... so my room is paid off but disney is holding my OTHER $300 for 2 days. This was not a solution Javier I went from you guys holding $150 extra to holding $300 extra. .