Claus S.

Review of Praktiker

09.11.2019:

09.11.2019:
Project 1: For the repair of a garden house roof I needed suggestions and material. In the corresponding department, I was really well advised by a young employee. What completely irritated me though: during the approx. 5-minute conversation I was geduzt of the young man. I'm in the middle age and felt that as unusual.

Project 2: For a newly purchased apartment, I need a fitted kitchen. Armed with my project notebook with complete measurement data and tape measure, I moved through the kitchen department. There, the "chef" sat behind his desk and talked loudly with a colleague who was about 5 m as the crow flies away in an angular kitchen was busy sorting and stacking brochures. I was the only customer in the entire department. I went completely "unmolested" from kitchen to kitchen, measured here and looked there. I think my interest in kitchens was obvious. In the meantime, by the time I was past the chef, I was in the corner kitchen, with the brochures sorting and talking to the chef. I needed a kitchen with an angle arrangement, so I studied this kitchen arrangement piece by piece particularly intensively. At the same time, I almost got close to the loudly sorting Mtarbeiterin because she blocked my way. That stayed that way. As she kept chatting with the chef over the distance, she completely ignored me, even though I was right next to her! I was air for her. Of course, I should have asked myself if anyone in the department had time for me instead of hoping to get addressed. In the meantime, however, my curiosity about whether I would be made redundant was replaced by the annoyance that my presence was like that of Luft. I made that I came out. Before going out, I decided to press the red evaluation button on the exit this time. Nil: There are no more rating buttons. About 2 years ago, OBI had trained employees with regard to customer orientation. I can confirm once again that this measure has arrived extremely well with the customers and is always a daily conversation in the circle of acquaintances. I encourage you to continue investing in customer orientation.