So please let me explain The three-star rating giv...

So please let me explain The three-star rating given I have been going to this urology center since 2007? Anyways the first time wasn t exactly pleasant as I could remember but they got me in it now a little bit quicker than they did the second time now the second time I called to set up an appointment they are TERRIBLE at Setting up the appointment like I kid you not when you call you re lucky if you get to talk to anybody and when you do get to talk to somebody they end up wanting to transfer me to somebody who can make the appointment for you which makes no sense to me but whatever