Sarah Lombard

Review of Wyndham Garden Hotel Chelsea /...

I don t even know where to start. The customer ser...

I don t even know where to start. The customer service is terrible. We received a text confirmation from the hotel 24 hours before we were due to check in, only to be told that the hotel has cancelled our reservation on us. They claimed to have sent us an email, but we did not receive one. Joey at the front seat was extremely rude, dismissive, and unhelpful. After telling us they hadn t cancelled our CONFIRMED reservation he did not offer to help us at all by recommending other hotels. He just said that there are lots of hotels in NYC (we had arrived at 9pm after a long drive). Terrible experience. Our experience with Joey the unprofessional manager and the Gem put a damper on our whole stay.