Cindy R

Review of Alyeska Resort & The Hotel Aly...

I had been to Alyeska once before this recent visi...

I had been to Alyeska once before this recent visit. The hotel itself is a lovely place but the front desk staff are not very helpful due to a rude gentleman. I don't remember his name but when I checked it, everything seemed to be going great until I tried getting into my room and the door was locked as if someone was in there. I then proceed to tell the front desk and the same gentleman said that there would be someone upstairs to help open the door. I go upstairs, door is unlocked and next thing you know, the room was not clean! The bed sheets were undone from the previous person. I then call front desk upset. The same front desk guy comes upstairs and still has the audacity to ask what the issue was! I was so irritated and told him that the room was undone, as he could see! He then annoyingly, says that he'll change us to a different room. I don't understand why he acted like he did, when I PAID for a CLEAN ROOM.