Jerry Aubin Review of Horseshoe Bay Resort Marriott
Tired facilities, poor service. Checked in on 4th ...
Tired facilities, poor service. Checked in on 4th of July into one of the Paseo Apartments. Room is 80 degrees and the temperature starts climbing even after we set them temp lower. Call front desk and am told maintenance will be with me shortly. Call back 30 minutes later and am told she will call them again. Maintenance shows up and then disappears. After 30 minutes I call the front desk wondering what is going on. I've now wasted 90 minutes sitting in a sauna of a room. I call front desk and have to push them to move me. Maintenance finally comes back and tells me it is good they are moving me because it is one of the "tired air conditioners that can't handle the heat." At a Texas, summertime resort??? Get moved to another room, but discover it cannot accommodate the four people in our party. Get moved to a third room. Great. A few hours later discover some clothes are missing that must have been left in first room. Go check, but housekeeping has clearly been there. Call front desk and am told she will call and then call me back. Never calls me back. Next day my wife calls housekeeping for a separate request twice and they never show up. Wifi does not work the entire time we are there. Frustrating if it is free, downright infuriating if you are paying a high dollar "resort fee" that is supposed to provide you with wifi. Midday temperatures in replacement room get into the low 80s, but thankfully drop to a tolerable 79 by bedtime so we don't bother moving again. Go to dinner at Lantana restaurant and get put into a back room with two other tables, one of which is dirty when we arrive and remains so the entire first hour we are there. Finally gets cleaned where the method of dealing with the well soiled top linen is to just flip it over. Ewww...makes me wonder what is on the other side of our linen. Go to front desk on Wednesday morning with one last hope of tracking down the missing clothes. She tells me she will call them and then call me right back. Yep...you guessed it...never called. This is a four-diamond resort??? Pools are nice, but otherwise it is way overrpriced if this is the kind of experience you are going to get.
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