PD Los Angeles Review of Omni Rancho Las Palmas Resort ...
If I could leave negative stars.. I would! I booke...
If I could leave negative stars.. I would! I booked this hotel to celebrate a day away from home and work for my husbands birthday. I wanted to surprise him, so when he got off work at 10:00 PM, we started our 130 mile drive from L.A. We arrived a little after midnight, greeted and sent off to our room. We ordered some Uber eats, rented a movie and fell asleep. When I woke up in the morning, I hopped in the shower and as I walked out of the shower, I noticed something moving on the floor by the rug under the sink. As I got closer, I noticed a bug that appeared to be dead and one still walking around. They looked very much like baby roaches!! What if I stepped on the dead one? Or my husband while brushing his teeth? In all my years of traveling, I've never experienced this, not even internationally. We packed and left! I didn't want to spend another moment there or using any of the amenities. I complained to management and was offered a free lunch or $50 refund?! Seriously!! No! I complained and they gave me half of my money back. I deserve ALL of my money back for wasting mine and my husbands time and gasoline going to this dump! I will not recommend them and I will be posting on many travel sites that I use. Very dissapointing! I reached out to reservations and memberships before leaving this review, but they didn't respond! Don't come here! Save your hard earned money and go somewhere clean! The app doesn't allow me to post videos, but I do have 2 videos.
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