Fred Bloggs

Review of Phoenix Whirlpools

Bought a Phoenix Whirlpool bath from Phoenix a few...

Bought a Phoenix Whirlpool bath from Phoenix a few years back and got no support whatsoever from them when a leak developed. They claimed the Whirlpool was fitted by an Internet company and therefore voided the guarantee, whereas I eventually confirmed it was factory fitted and drop-ship direct from Phoenix (and yes, Phoenix, I have emails from you confirming this). When I challenged them, they got aggressive and I could see I was going to get nowhere. I eventually identified the fault myself as a fault in the pump. I went to the original pump manufacturer and replaced the faulty part myself, at my own cost. I also noticed that the pump they sourced has a design flaw which means this will recur: when that happens, I'll fit a completely new pump. Thankfully can do basic plumbing, but you may need to get a pro in to do the work. So much for the 25 year guarantee. Atrocious company, who will resort to aggressive tactics rather than take responsibility for their poor products. avoid at all costs.