Review of Jim Norton Toyota

4 years ago

10-25-2018

10-25-2018

Came in Monday morning to purchase a pickup. Took a short quick test drive, and liked how it steered. Didn't sit at any stoplights for any period of time.

(That is pertinent to the story)

Since I was doing a trade in, they told me that everything was done to satisfaction, and I only needed to bring in the title, and everything would be done.

I came back today (Wednesday morning, taking a quick break from work, with the title to pick up the truck. I get met with a list of new things they want to finish the deal. So I have to jump through hoops to produce new documents on the fly.

I now have the new truck and leave. About 20 minutes down the road, I am sitting at a stoplight, and the "certified preowned " truck has a brake pedal go to the floor, and I start rolling toward the car in front of me in traffic!!!

I bring the Tacoma back and let them know, (I'm now 4 hours out of work) and they take it to the service department and tell me nothing.

I'll edit this with the final results when this is hopefully resolved, and hopefully I still have a job.

01-28-2019

I got a call from a manager after this post. the truck had a blown master cylinder. I discovered that when the service was done, one of the hubcaps was lost. They promised it would be back on when I got the truck back. it took three days to repair. They gave me a loaner car and promised to deliver the truck to my office and pick up the loaner there.

I had to go to the dealership late in the evening to pick it up after service hours. The hubcap was still missing. They argued that it was never there. Then they promised to have a new one the next morning.

Then they said it had to be mail ordered.
When it finally came in, they ordered the wrong size.

They told me that they would order that day and should only take days to come in.

It's now almost February, and I still have a $21,000 truck with a missing hubcap, and the stereo stops working intermittently.