Charlotte Meikle

Review of Amara Sanctuary Sentosa

The facilities are lovely however the service let ...

The facilities are lovely however the service let it down. Due to lower staff numbers, they missed really simple areas of customer service that is expected at a resort of this standard

- 1hr30 wait for drinks to the room
- not cleaning the room on the first day
- not showing us how to enter the resort on an evening (resulting in us being locked out of the gate)
- swapping all coffee pods to decaf
Etc

I'd give it another chance however would expect that they manage expectations of service with their guests.