After knowing Neil Kugelman through family members...

After knowing Neil Kugelman through family members since I was a baby I unfortunately made the mistake of trusting him and hiring him as my realtor. No less than a month later I am already on the hunt for a new realtor. Neil unfortunately treated me as a last priority from the beginning. 70% of the listings I received from him were in the one township I said I did not want to live in, despite several reminders. I was expected to catch all houses that popped up on the MLS for sale on my own. Due to the pandemic I was able to meet this burden- however I can t imagine trying to do this in a normal hectic world on my own. The very few houses I did request to see Neil just completely forgot to schedule. One or two he was able to work with the agent to squeeze us in-between appointments, however the others I just got an apology for and pretty much was SOL. Scheduling appointments and getting back to clients about newly listed properties within a day or 2, Neil said himself is above his expectation level. Keep in mind I said I was willing to see properties ANY time with the exception of the same two hour block every week. I knew this was important because many houses were going under contract the same day they were listed, and all were contingent within a few days. I kindly addressed the consistent failure to even schedule appointments, but on the last occasion (less than a month together) Neil said he wasn t able to meet that need. Keep in mind this came after again failing to schedule the single house I requested to see this weekend and therefore was unable to see it, and then failing to return outreach about the possibility of a different property. Neil cannot keep up in today s fast paced environment (and makes no apologies for it), and instead of doing what is right by his client and hire an assistant or perhaps enlist the help of some of his team or dare I say it - retire he will attempt to earn the trust and business of any potential client, only to have them miss out on the house of their dreams and be completely indifferent about the matter. Oh- I almost forgot to mention on several occasions he sent my personal information to the wrong people.. I mean personal information that you should be concerned would allow someone to steal your identity... I only knew because two of them contacted me to let me know, and if that isn t enough he even wrote an entire offer and sent it with the correct personal information and last name.. but incorrect first name. Do yourself a favor and hire a realtor that will act on your behalf and invest the time and sincerity into such an important decision (and not make you want to change your bank accounts & social security number).