Scott Harris

Review of The Neat Company

Worst customer service experience ever! Representa...

Worst customer service experience ever! Representative actually told me he was putting me on hold so he could take other calls during a scheduled appointment. This is after they scheduled 5 other appointments and didn't call. Representative couldn't figure out how to fix the issue, told me he was sorry that was all he could do. Would not allow me to talk to anyone else. Then sent me a link to a video demonstrating what he and I already tried.