The quality of a business is mostly based on its s...

The quality of a business is mostly based on its service. For a retail store, it is how they handle inevitable returns. The employees at this store always appear friendly and helpful when trying to sell. How about returns?

Recently I bought a power tool and discovered that it was defective. I brought it back for a refund. There was damage to the packaging. The clerk called a manager. I showed him the defects. Upon seeing the torn cardboard box, the manager became grumpy and said "I can't sell this any more."

Suddenly I saw the reason why there were so many defective merchandise on their shelves. I almost wanted to ask the owner: "Do you always try to sell defective products returned by customers?"

Stay away from this store, no matter how friendly the salespeople appear.